These terms apply when you use akheatcable.com, our online request form, the quote, invoice and payment pages we send you, and our text messages. Alaska Heat Cable is the business name of Frontier Home Solutions LLC, 2702 Strawberry Rd, Anchorage, AK 99502 (“Alaska Heat Cable,” “we,” “us”). By using our website or these services, you agree to these terms.
Our website
The information on our website is general information about heat cable, ice dams and snow retention. It isn’t a quote, an offer or professional advice for your building. Prices and recommendations for your property are given only in a written quote after we’ve looked at it.
The text, photos, diagrams and design of the website belong to us or are used with permission. You’re welcome to read, print and share pages for your own use. Please don’t copy them for commercial use without asking.
Requests and photos you send us
When you send a request, make sure the details are accurate and that you’re allowed to share any photos you include. We use what you send to evaluate your property, prepare a quote and contact you. Our Privacy Policy explains how we handle it.
Quotes, agreements and the work
Every job is governed by its written quote and our Customer Agreement, which comes with the quote. They set out the scope of work, price, deposit, schedule, warranty and each side’s responsibilities. If anything in these terms conflicts with your quote or Customer Agreement, the quote and Customer Agreement win.
Online quotes, approvals and signatures
The quote, invoice and payment links we send you are for you and the people you choose to share them with, so please keep them private. When you approve a quote, sign or accept terms through one of these links, that is your electronic signature and it has the same effect as signing on paper. We keep a record of the approval, including the date and time.
Our operations software connects only to our own QuickBooks Online company, to record your invoices and payments in our books.
Payments, deposits, cancellations and refunds
- Deposits, payment due dates and accepted payment methods are stated on your quote and invoice.
- Online card and bank payments are processed by Stripe and are also subject to Stripe’s terms.
- Cancellations, rescheduling and refunds follow your quote and Customer Agreement.
- If you have a question about a charge, please call or email us first. We’ll work it out with you before anything else happens.
Text messages
Alaska Heat Cable (Frontier Home Solutions LLC) sends two kinds of texts from our texting number.
Service texts are about your request and any work you book: appointment confirmations and reminders, “on my way” alerts, quotes, invoices, payment reminders and follow-ups on your quote. You join by ticking the service-texts box on our request form. Message frequency varies.
Marketing texts are seasonal reminders and offers, up to 4 messages a month. You join only by ticking the separate marketing box. Consent is never a condition of any purchase.
Message and data rates may apply. Reply STOP to any text to stop all texts from our texting number, including appointment reminders. To stop only marketing texts, call or email us. Reply HELP for help, or contact us at (907) 416-5802 or office@akheatcable.com. Carriers are not liable for any delayed or undelivered messages. How we handle your information: see our Privacy Policy.
Phone calls and email
Calls with us may be recorded and transcribed, as our Privacy Policy explains. Marketing emails always include a way to unsubscribe. You’ll still receive emails about work you’ve asked us to do.
Limits on our website
We work to keep our website accurate and available, but it is provided as it is, and we can’t promise it will always be error-free or online. To the extent Alaska law allows, we aren’t responsible for losses that come from using the website itself. This doesn’t limit anything in your quote, Customer Agreement or warranty, or any right you have under Alaska law.
Governing law
These terms are governed by the laws of the State of Alaska.
Changes to these terms
This version is effective October 29, 2026. When we update these terms, we’ll change the date at the top of the page. Changes apply from that date and don’t change any quote you’ve already approved.
Contact us
Frontier Home Solutions LLC dba Alaska Heat Cable
2702 Strawberry Rd, Anchorage, AK 99502
(907) 416-5802 · office@akheatcable.com