This policy explains what personal information Frontier Home Solutions LLC dba Alaska Heat Cable (“Alaska Heat Cable,” “we,” “us”) collects when you visit akheatcable.com, ask us for a quote, call or text us, or hire us. It also explains how we use that information, who we share it with, and the choices you have.
The short version
- We collect what you give us so we can answer your request and do the work: your name, contact details, property address, photos, and what’s happening with your roof.
- We call you about your request. We text you only if you agree to texts, and marketing texts only if you separately agree. Reply STOP to any text to stop them.
- Calls with us may be recorded and transcribed so we keep accurate notes on your job.
- We don’t sell your personal information. We never share your phone number or your consent to receive texts with anyone for their own marketing.
- The companies that help us run the business, for scheduling, phones, email, payments and accounting, may use your information only to provide those services to us.
Information we collect
What you give us. When you fill in a request form, call, text, email or hire us, you may give us:
- your name, and your company, HOA or property manager if you have one;
- your phone number, email address and service address;
- a description of the work, photos you send us, how you heard about us, and when you’re usually available;
- what you tell us in calls, voicemails, texts and emails;
- your approvals, signatures and choices on quotes and agreements;
- payment details. Card and bank payments made online are processed by our payment processor, Stripe, and we don’t store full card or bank account numbers for online payments. If you pay by check, we keep the details our bank and accounting records require.
What we gather while doing the work. Photos, measurements, drone images and electrical test readings of your property, plus our notes about the job. Drone images are taken only to assess and document your property and may incidentally show neighboring property.
What’s collected automatically on our website. When you visit akheatcable.com, our hosting provider, Cloudflare, handles standard technical information such as your IP address, browser type and the pages you request, so it can deliver the site and protect it from attacks. Cloudflare may set strictly necessary security cookies for that purpose. The site loads its fonts from Google Fonts, so your browser connects to Google’s servers, which receive your IP address. Our website doesn’t use advertising or analytics cookies or tracking pixels.
Where you came from. While you browse our site, your browser keeps a short note of the first page you visited, the website or ad link that brought you, and any campaign tags in that link. It’s kept only for your visit and isn’t a cookie. It reaches us only if you send a request, so we know which of our pages, listings and ads help people find us.
Our online request form. Our request form is currently provided by Jobber, our scheduling software, and loads from Jobber’s servers. It may set its own cookies, and it uses Google reCAPTCHA to keep out automated spam, which collects information about your device and how you use the form. Jobber’s privacy policy, and Google’s Privacy Policy and Terms of Service, apply to them.
When you agree to texts or emails. When you tick a box agreeing to receive texts or marketing emails, we record the date and time, the wording you agreed to, your name, your phone number or email address, and your IP address, as proof of your consent.
When you approve or pay online. When you approve a quote, sign or pay through a link we send you, we record your name, your signature if one is asked for, the date and time, and technical details such as your IP address, as proof of what was approved.
From other people. Someone who refers you to us, or your property manager or HOA, may give us your contact details and service address.
How we use your information
We use personal information to:
- answer your request, set up assessments and visits, and prepare quotes;
- do the work, stand behind our warranty, and keep a record of what was installed and tested;
- send invoices, take payments and keep the accounting, tax and legal records we’re required to keep;
- send service messages by text and email, such as replies to your request, appointment reminders, booking confirmations, “on my way” notices, links to quotes and invoices, and follow-ups about a quote;
- send marketing, such as seasonal reminders and offers, only where you’ve agreed to it or where the law allows. You can stop at any time;
- keep accurate job notes and train our team, using call recordings, transcripts and summaries;
- protect our customers, crew and business, prevent fraud, and meet our legal obligations.
Text messages (SMS)
We send two kinds of texts, and each needs your agreement.
Service texts are about your request and any work you book: appointment confirmations and reminders, “on my way” alerts, quotes, invoices, payment reminders and follow-ups on your quote. You join by ticking the service-texts box on our request form, or by asking us. Message frequency varies with your request and your appointments.
Marketing texts are seasonal reminders and offers, up to 4 messages a month. You join only by ticking the separate marketing box.
Cost. Message and data rates may apply, depending on your mobile plan.
How to stop. Reply STOP to any text to stop all texts from that number, including appointment reminders. We’ll confirm with one final text and reach you by phone or email instead. To stop only marketing texts, call or email us. Reply HELP for help, or call us at (907) 416-5802. Agreeing to receive texts is never a condition of buying from us.
Your mobile information stays with us. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Phone calls and voicemail
Calls to and from our business phone line may be recorded and transcribed. When we can’t pick up, your call may be answered by an automated assistant that takes your details. We use recordings, transcripts and automatically generated call summaries to keep accurate notes on your job, follow up on what was discussed, train our team, and resolve disagreements. Voicemails are transcribed to text.
If you’d rather not be recorded, tell us at the start of the call, or email us at office@akheatcable.com instead. If we miss your call, we may text you back at the number you called from to follow up.
We email you about your request, quotes, invoices, receipts and appointments. If you agree to occasional marketing email, you can unsubscribe at any time using the link in every marketing email. You’ll still receive emails about work you’ve asked us to do.
Photos of our work
We may use photos of our work, including your roof, on our website and in our marketing. We remove location data from photos before we publish them, and we don’t publish your name or address without your permission. If you don’t want photos of your property used, tell us and we won’t use them.
Who we share information with
Service providers. Companies that help us run the business, such as our scheduling and customer-records software, phone and texting service, email services, payment processor, accounting software, and website host. They may use your information only to provide their services to us. Today these include Jobber, Quo, Twilio, Google, Resend, Stripe, Intuit QuickBooks, Supabase, Vercel and Cloudflare.
Subcontractors. Licensed electricians and other subcontractors who help complete your job receive the information they need to do it, such as your name, the service address, access details and the scope of work.
Our accounting records. Our operations software connects only to our own QuickBooks Online company to record invoices and payments. It doesn’t access anyone else’s QuickBooks information.
Insurance and legal. We may share information with our insurers, adjusters and lawyers when a claim or dispute involves your job, and when the law requires it or to protect the rights, property or safety of our customers, crew, business or the public.
If the business changes hands. If Alaska Heat Cable is sold or merged, customer records may transfer to the new owner, who must use them consistently with this policy.
With your permission. For example, with your property manager or HOA when you ask us to.
We don’t sell personal information, and we don’t share it for targeted advertising.
How long we keep information
We keep personal information for as long as we need it for the purposes above. Job records, photos and signed documents are kept for as long as our warranty and legal obligations last, which can be ten years or more after the work. Accounting and tax records are kept for as long as the law requires. Call recordings are kept for as long as they’re useful for your job record. When we no longer need information, we delete it or remove what identifies you.
How we protect information
Only people who need your information for their work can see it. We use secure, encrypted connections, password-protected accounts with two-step sign-in where available, and service providers with their own security programs. No system is perfectly secure. If a breach of security ever affects your personal information, we’ll notify you as Alaska law requires.
Your choices
- Texts: reply STOP to any text.
- Marketing email: use the unsubscribe link in any marketing email.
- Calls: ask us not to record a call.
- Photos: ask us not to use photos of your property in our marketing.
- See, correct or delete your information: email office@akheatcable.com or call (907) 416-5802. We’ll confirm who you are before making changes, and we’ll respond within 45 days. We may need to keep some records, such as invoices, signed agreements and warranty records, when the law or our warranty obligations require it.
Our website doesn’t track you across other websites, so browser “Do Not Track” signals don’t change how it works.
Children
Our services are for adults. We don’t knowingly collect personal information from children under 13.
Where your information is kept
We serve Southcentral Alaska. Our records are stored in the United States.
Changes to this policy
This version is effective October 29, 2026. When we update this policy, we’ll change the date at the top of the page. If we make a significant change to how we use your information, we’ll tell customers by email or text before it takes effect.
Contact us
Frontier Home Solutions LLC dba Alaska Heat Cable
2702 Strawberry Rd, Anchorage, AK 99502
(907) 416-5802 · office@akheatcable.com